By Howard ‘Coach’ Pierpont
More organizations are outsourcing portions of their
operations these days. Concentrating on the core competency for the
organization makes sense in many cases. This allows for the streamlining of
internal operations while maximizing the non-core section by utilizing best in
class third parties.
The people making the decision to go with a third party need
to completely define the statement of work [SOW] and assure that whoever gets
the contract follows the SOW. Let me give you an example of a system that was
implemented and appeared to be working. At least there was money coming in.
I went to a supplier...
